Shipping & Returns
RETURNS AND EXCHANGES
At Mario Francesco Ambrosini, we value your satisfaction and want to make sure your shopping experience is perfect. For this reason, we offer you a MONEY-BACK GUARANTEE OF UP TO 60 CALENDAR DAYS from the receipt of your order.
Starting May 15, 2024, we changed the return period to 30 calendar days from receipt of the order. All purchases made before May 15, 2024 maintain the 60-day return conditions.
So that you can enjoy this guarantee and obtain a quick and easy refund, we provide you with the following guide:
Orders placed on the website cannot be returned or exchanged in a physical store.
Conditions for Return
1. **Unused Products:** We would love for our products to meet your expectations, but if not, please make sure that the item you wish to return has not been used.
2. **Items in New Condition:** We want to ensure that our products reach you in perfect condition. Therefore, we ask that the products you wish to return be in their original condition, unused and with all their original packaging and seals.
3. **Do not pack directly on items.**
Step-by-Step Return Process (valid only for the Peninsula and the Balearic Islands)
1. **Request your Return Label:** Send an email to incidences@mariofrancescoambrosini.com requesting your Correos return label.
2. **Prepare your Package:** Make sure that the products are new, unused, in their original packaging, with the original packaging and seals. Don't forget to include the invoice or delivery note in the package.
3. **Return Label:** Paste the return label on the outside of the package and take it to your nearest Post Office. Do not stick it directly on the products or their original boxes. If you can't print it, you can show the label on your mobile phone.
4. **Check and Refund:** Once we receive the product, we will check it to make sure it is in perfect condition. Then we will refund your money as quickly as possible.
Return Cost
The cost of the return for the Peninsula and the Balearic Islands will be €4.95 if the initial order is greater than €59. If the initial order is less than €59, the return cost will be €7.90. This amount will be deducted from the total refund if you use our prepaid label service. If you prefer to use another means to return the product, the cost will be that indicated by that transport agency and will not be associated with us. In case of an exchange, the same costs will apply as in the return.
Other considerations
**Voluntary Returns:** Voluntary returns will not be free and will cost €4.95.
**Destinations Other than the Peninsula:** If your order was delivered to a destination other than the Peninsula, the return costs will be at your expense. You must send the order postage paid, properly packaged and in its original packaging, within a maximum period of 30 calendar days from receipt of the order.
How and When Will I Receive the Refund?
Once we have received the return under the aforementioned conditions, we will proceed to make the refund according to the payment method you used:
– **Credit Card Payment:** You will receive a credit to your credit card account.
– **Payment through PayPal:** You will receive a credit to your PayPal account. You will have the option to keep the amount in your PayPal account for future purchases or transfer it to your bank account. If you choose the second option, simply contact PayPal to receive your money wherever you prefer.
At Mario Francesco Ambrosini, we are here to ensure that your shopping experience is as simple and satisfying as possible. If you have any questions or need more information about our return policies, please do not hesitate to contact us. Your satisfaction is our top priority.
